We are living in an age in which retail chains are going bust by the score, which means the need for an optimal customer experience is clearer than ever. Developing at breakneck speed, modern technology offers many opportunities to further enrich the experience. However, digital assistants will evolve considerably in the near future.
Weigt proved his point at the recent SAPPHIRE NOW & ASUG Conference, where he demonstrated how conversational apps can revolutionize the workplace.
– Lucy streamlines procurement
– Bots raise the level of business conversation
Over time, Weigt expects machine learning tools like chat bots will continuously expand the value they provide to the business, making all connected enterprise systems intelligent and conversational. That’s one shocking truth certain to delight many employees and the customers they serve.
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